Cold Rock Ice Creamery

Reviews of Cold Rock Ice Creamery

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  Gurwinder Mann Added April 09, 2023

  ★ ★ ★ ★ ★
  "I had an absolutely fantastic experience at Cold Rock Ice Cream Shop! The service was exceptional - the staff were friendly, attentive, and really went above and beyond to ensure that I had a great time.
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  Marena Added March 29, 2023

  ★ ☆ ☆ ☆ ☆
  I usually pop by when I'm in the area. Went again yesterday requested to have two kiddie cups, one with no mix ins and one with Nutella. David who was working tells me he will charge be double then decides to ask me, which I said that's ok (assuming it was for mix ins) but he charged me extra for a mix in extra AND another kiddie cup. Ended up paying for three cups instead of the 2 that I asked for.
  This guys absolutely hopeless, he got Nutella out from an old jar of Nutella was dry (can taste it), then opened another jar and the scoop he used he didn't clean the Nutella off properly into the ice cream then throws it in the bin with a lot of Nutella still on it. Such a disappointing experience, the guy doesn't belong there. He can't do basic scoop and mix. The young men that I usually get are fantastic. I hope he's not the owner, ill walk right out if I see him working. I called yesterday when I noticed the incorrect pricing on my receipt but no one answered.
  Please check your cameras at 2:52pm receipt no. 17711.
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  Lacfv33 Added March 28, 2023

  ★ ☆ ☆ ☆ ☆
  I'm not sure in what world this is worth over $33. Extremely slow service as well. This was meant to be with 3 mix ins and doesn't match the picture online. Don't waste your time or money. The workers have absolutely no idea what they're doing. Cold rock used to be amazing, now it's cheaper to buy a few tubs of Ben & Jerrys. Such an expensive disappointment.
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  Chloe Mccoull Added March 21, 2023

  ★ ★ ★ ★ ★
  Very happy with my experience tonight! Manager or staff member who answered the phone and was working Tuesday night helped me navigate Menulog and gave me my desired flavour (green apple) even when the flavour wasn’t on the app. She read my Menulog instructions carefully and made sure I was satisfied even tho she was busy tonight. Thanks again! Great staff and products
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  peachy vibes Added March 21, 2023

  ★ ★ ★ ★ ★
  Went in there for an ice cream, came out having an amazing day. The manager was lovely and so so kind to me and we had a really great conversation even after I had ordered. I struggle socially but she made me feel so comfortable, would definitely go back for more ice cream and conversation :) ♡

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About coldrock.com.au

Cold Rock Ice Creamery | Ice cream cakes | Shakes & smoothies
Choose your favourite ice cream and mix ins and watch us smash it on our unique ‘Cold Rock’ - over 3,000 flavour combinations!! Ice cream cakes & take home packs available.

About Cold Rock Ice Creamery

Cold Rock is an Ice Creamery with a difference it has delicious ice cream flavours that you can mix

in any sweet delight you can imagine!! They have best ice cream cakes going around!!