Abbey Gardens Aged Care

Reviews of Abbey Gardens Aged Care

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  Kim Landy Added October 13, 2022

  ★ ☆ ☆ ☆ ☆
  My mum spent her final days in palliative care at Abbey Gardens.
  
  Firstly, the nurses were always very kind and compassionate, but there were a few instances of neglect and mistreatment from the 2 weeks that my mother spent at Abbey Gardens, caused by poor management.
  
  For example, my mum was offered a cold sandwich for dinner from the earlier lunch because they’d run out of food. She was on a lot of morphine at the time, and thankfully I was there to fend for her, otherwise I presume she would have missed dinner? It didn’t fill us with confidence. Shouldn’t a resident in palliative care be well looked after? It’s what the brochure said. From then on we made her dinner every evening.
  
  As Mum declined, we asked the palliative care nurse in charge when she suspected Mums time was coming. Our queries were promptly dismissed and we were told “she’s got a while to go” and “we’ll let you know when’s it’s close”.
  She passed away alone that evening - without us by her side.
  
  The next day, as she was taken to the funeral home, not even 2 hours after leaving we received a call saying “you need to take your mothers things out of the room now, as the room is now filled”.
  
  Literally not a scarce of empathy for a family that has just lost their mother moments ago.
  
  Abbey Gardens looks beautiful at first glance, but it’s a place that values profit over people and does not provide adequate care and respect for palliative care patients.
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  Peter Emery Added October 03, 2022

  ★ ★ ☆ ☆ ☆
  It’s great for the residents but a horror story if you’re a disabled visitor hoping for a parking space. There are only two spaces available. At the time of writing, all non-residential spaces were full & both disabled bays were in use. An absolute disgrace in this regard.
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  Rachel Wilson Added October 01, 2022

  ★ ☆ ☆ ☆ ☆
  Disgraceful place! Do not put your loved ones in here!!! Don’t get me wrong, the nursing staff are lovely and do their best but this place is just in it for the money with no regard for human life!
  My mum got unwell during covid, she was banished to her room just in case she had covid, despite numerous negative PCR tests! Due to alzheimers my mum found this stressful and isolating and couldn’t understand why she was locked in!
  My mum kept getting sicker but no doctor was available to check her for days, she was on antibiotics for a chest infection but because of her mental state and not understanding what was wrong the nurses struggled to administer the meds. This went on for two weeks as my mum got sicker and sicker. Eventually they finally had no choice but to call an ambulance. My mum died a few days later in hospital from the chest infection. I understand covid made things harder but we could not visit during this whole time, no body within abbey gardens advocated for her and she died because her basic rights to adequate medical care were not met!
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  Peter Hutton Added September 26, 2022

  ★ ★ ★ ★ ★
  My dad has been in care for a few months now. I have been nothing but impressed with the level of care and professionalism from day one. Clear transparent communication, I never have a doubt that he is not only will looked after but treated with genuine kindness and respect. Thank you!!!
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  Annie Donovan Added September 21, 2022

  ★ ★ ★ ★ ★
  Excellent care provided to mum, especially during this pandemic crisis. Feel very confident she is receiving best possible care and is safe. Even a local florist has said its the best aged care facility they deliver to.

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